Refund policy

Returns & Refunds

Hey there — quick heads-up before you check out.

Gadget Connections is a one-person operation. It's me, my workbench, and a whole lot of flashlights. I love what I do, but I'm not Amazon, so I have to keep this policy a little tighter than what you might be used to. If you read it once before ordering, we'll both be happier customers.

The short version

  • Returns are accepted within 14 days of delivery — and only for defective items.
  • All accepted returns are subject to a 25% restocking fee.
  • "I just don't like it," "wrong color in person," "changed my mind," and "my buddy said get a different one" aren't returnable. Please read the listing, look at the photos, and ask questions before you order. I genuinely don't mind questions — I'd much rather help you pick the right thing the first time than process a return.
  • If you send something back claiming it's defective and it tests just fine when it lands on my bench, you'll be charged the 25% restocking fee plus the cost of return shipping. I have to draw the line somewhere — testing time and shipping costs are real money for a one-person shop.

How to start a return

  1. Email me at contact@gadgetconnections.com within 14 days of delivery and tell me what's wrong. Include your order number and, if you can, a photo or short video of the issue.
  2. Wait for my reply before shipping anything back. Un-coordinated returns may be refused at the door.
  3. Once your item arrives and I've confirmed the defect, I'll process the refund (minus the 25% restocking fee) to your original payment method.

A small note from a small business

I'm a one-person company. Every order is packed, shipped, and (when it has to be) returned by me. Tight return policies aren't because I'm trying to be difficult — they're how a tiny shop like this stays open and keeps the lights on. Literally.

Thanks for supporting a small business. I appreciate it more than you know.

— Gadget Connections